Financial Services Guide

This Financial Services Guide is provided to you by Toynton Holdings Pty Ltd, holder of Australian Credit Licence No. 496494 and Australian Financial Services Licence No. 496494.

In this Financial Services Guide we outline:

  • Who we are;

  • How you can contact us;

  • The financial services we are authorised to provide;

  • How we get paid;

  • Details of our dispute resolution procedures.

Who is Toynton Holdings Pty Ltd?

Toynton Holdings Pty Ltd is a Banking Consultancy Business offering independent financial solutions to businesses and individuals. 

Toynton Holdings Pty Ltd holds Australian Credit Licence (ACL) No. 496494 and Australian Financial Services Licence (AFSL) No. 496494.

How you can contact us

You can contact Toynton Holdings Pty Ltd by email. Contact details are as follows:

Email: scott@springview.com.au

Mailing address and phone number available by request.

What financial services are Toynton Holdings Pty Ltd authorised to provide?

Our ACL and AFSL authorises us to carry on a financial services business to provide financial product advice for retail and wholesale clients in relation to the following class of financial products:

Basic deposit products 

Examples of basic deposit products include: 

·       Home Loans; 

·       Business Loans; 

·       At call savings accounts; 

·       Merchant facilities; 

·       Online banking platforms; 

·       Working Capital Solutions; 

·       Everyday bank accounts.  

How we get paid

Toynton holdings Pty Ltd works on both a commission and flat fee structure. This is based on both the type of work involved and the amount of time needed to complete the work. For example, a home loan may be paid via commission from the lender and a business loan may be paid via a flat fee.

A quote is provided and the fee agreed upon prior to work commencing.

Details of our dispute resolutions procedures  

If you are unhappy with the service provided by Scott Toynton as a representative of Toynton Holdings Pty Ltd you can contact us directly either by email or phone.

We take complaints seriously and will endeavour to resolve any issues as quickly as possible. 

To assist you in any complaints or disputes Toynton Holdings Pty Ltd has:

  • Established internal dispute resolution procedures;

  • Membership of an independent complaints resolution scheme- the Financial Ombudsman Service (FOS);

  • Professional Indemnity Insurance covering representatives and employees. Note that this insurance will cover claims in relation to the conduct of employees who no longer work for us (but who did at the time of the relevant conduct).

If you wish to make a complaint about our services, in the first instance please contact Scott at scott@springview.com.au.

We will respond to your complaint promptly and seek to reach a satisfactory resolution directly with you.

If the outcome of this is not satisfactory to you, you may refer your complaint to the Financial Ombudsman Services Limited, of which Toynton Holdings Pty Ltd is a member (Member No 40081).

Contact details are as follows:


Financial Ombudsman Services Limited

GPO Box 3

Melbourne VIC 3001

Website: www.fos.org.au

Email: info@fos.org.au

Phone: 1300 780 808 (Toll Free, Australia Wide)

Fax: (03) 9613 6399

 

You may also wish to contact the Australian Securities and Investments Commission (ASIC) to discuss your complaint and/or your concerns. You can contact ASIC on 1300 300 630 (Toll Free, Australia Wide).

Please ensure you also read our Terms of Use with regard to the general advice provided here on this website.